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Frequent question

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Even in cases in which you are not directly responsible, you remain jointly and severally liable vis-à-vis Velolake.

Yes! We always recommend that you take out insurance in case of damage to things or third parties.

Contact the customer service.

Yes. The price list contains rates which vary according to period and duration.

The customer is always jointly and severally liable vis-à-vis Velolake. If your hired bicycle is stolen you must report the theft to the Police.

Yes! Anyone travelling on roads is required to comply with the Highway Code. Forest regulations and common sense apply when travelling off-road.

No! Insurance should be taken out by the user.

Yes! A deposit is requested and withheld until the day of return.

No! It is an amount withheld for security purposes.

Please contact the customer service for instructions on early returns.

Yes!  Children up to 25 kg are permitted on board, provided they are sitting in a special seat.

Yes, starting from the age of sixteen (16) years.

Yes, for all models for which they are not supplied as standard.

When you hire a bicycle make sure you are correctly equipped to face adverse weather conditions.

You can cancel hire up to 24 hours before delivery. In this case no fees will be incurred.

Yes, we provide dedicated navigation instruments.

Anywhere where it does not obstruct traffic and where the bicycle is safe.

Bicycles are supplied with an air chamber repair or replacement kit. Please contact the customer service if you are unable to proceed.

Yes! You can hire them together with other accessories in the price list.

Yes! Simply specify the desired place of return upon booking.

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